FREQUENTLY ASKED QUESTIONS
General Information
What are your hours of operation?
We are open 7 days a week Monday – Sunday
Recommended to review our schedule prior to coming on Friday evening and the weekend. We recommend reserving your play time on the weekend to ensure your spot and that we are open to the public/members during the private party window. To make sure your little one gets to play, we recommend booking your session online in advance. We’ll always do our best to accommodate walk-ins, but due to high demand and limited capacity, entry isn’t guaranteed without a reservation.
Play sessions are 2 hours long. If you arrive late, we may need to reschedule your visit depending on availability. We do not provide refunds but will reschedule you to our next available day or time slot. We kindly ask that you begin wrapping up your play session about 15 minutes before your session ends, as transitions can take a little extra time, especially when kids are having a blast!
Do you offer birthday party packages?
Yes! We offer private rentals, meaning the entire space is exclusively yours for the duration of your event—just you and your guests! We offer 2 hour, 3 hour, and 4 hour party packages. Let us take care of the details while you enjoy a stress-free, fun-filled celebration!
Is there an age limit for children to play?
Yes, our play equipment is for children 6 months to 8 years old.
No charge for held/carried infants 0-5 months but cannot use equipment and must be held. Older siblings (9 years and older) may enter as a “free guest” but should not play on the equipment as our equipment is intended for children 6 months- 8 years of age.
Do you have Wi-Fi available for parents?
Yes we will have free Wi-Fi available
Sock Policy
For the health and safety of all guests, Terra Play socks are required for all walking children while in the play area. Socks from other facilities are not permitted. Terra Play socks may be reused for future visits. If your child is not yet walking, any socks may be worn but feet must remain covered at all times. Adults must also wear socks while in the play space. You are welcome to wear your own. Thank you for helping us maintain a clean and safe play environment!
Pricing and Admission
Is there a membership option?
Yes, we offer a monthly membership that allows you to come in anytime during our open play hours. There are also additional perks and discounts for being a Terra Member. Here is the link to more information.
Do adults need to pay admission if they are not playing?
Adults do not need to pay admission; however, they must be accompanied by a child with a paid admission.
Safety and Supervision
Are there staff members supervising the play areas?
Our facility operates on an open play concept, which means caregivers are responsible for supervising their children while they play. Our staff members are present to facilitate the play environment and assist if any concerns or issues arise. However, they do not directly supervise the children. We encourage caregivers to actively watch their children to ensure a safe and enjoyable experience for everyone.
Do parents need to stay on-site while their children play?
Yes, parents need to stay on-site and supervise their children while they play. We do not provide supervision for children.
Are the play structures sanitized regularly?
Yes play structures are sanitized multiple times throughout the day using approved cleaning products to ensure a clean and safe environment for all visitors. Additionally, we provide accessible sanitary wipes at convenient locations, allowing guests to wipe down the equipment at their discretion for added peace of mind.
Amenities and Facilities
Is there a separate area for infants?
We have a designated infant space tailored for crawlers and toddlers who are just beginning to walk. This area is thoughtfully designed to provide a secure and age-appropriate experience for our youngest visitors.
Do you have a cafe or snack bar?
Yes, we offer a full-service café and a variety of snacks and beverages suitable for both adults and children.
Are there changing tables and nursing areas for infants?
Yes, we have two restrooms in our facility, both equipped with changing tables to accommodate caregivers. Our larger restroom features an ADA-compliant,extended length changing station. It has an extended length over 62″ to accommodate anyone with physical disabilities who is 4’10” or shorter, which is ideal for caregivers with older children who may require assistance. The second restroom includes a standard-sized changing table. While we do not have a dedicated nursing area due to space limitations, we warmly welcome and support mothers who wish to nurse their children within our facility.
Food and Beverage
Can we bring our own food and drinks?
Unfortunately, outside food and drinks are not permitted, as we provide a full menu at our on-site café. We encourage you to explore the variety of options available to ensure a seamless and enjoyable experience. Please let us know if you have any dietary restrictions or special requests, and we’ll be happy to assist.
Do you offer gluten-free, vegan, or allergen-friendly options?
Yes, we offer a limited selection of prepackaged gluten-free and vegan options to accommodate various dietary preferences and allergen concerns. Our staff is happy to assist in identifying these items and providing additional ingredient and allergen information. However, please note that while we take precautions, we cannot guarantee a completely allergen-free environment, including potential cross-contamination with nuts, gluten, and other allergens.
Policies
Are strollers allowed inside?
Due to our limited space, we kindly request that strollers not be brought inside. Please keep them outside or in your vehicle. For your convenience, we provide cubbies where you can store diaper bags and other essential items.
What is your policy on sick children visiting the playground?
Our policy prioritizes the health and safety of all children and staff. Therefore, we do not permit sick children to visit or play in the playground. This measure helps prevent the spread of illness and ensures a safe environment for everyone. We kindly ask parents and guardians to keep children at home if they exhibit symptoms of illness, such as fever, cough, or contagious conditions, until they are fully recovered.To ensure a safe and healthy play environment for all, we ask that children be fully recovered before visiting. We reserve the right to deny entry or ask a guest to leave if a child exhibits signs of illness. Thank you for your cooperation in keeping our play space welcoming and well for everyone!
Accessibility
Is the facility wheelchair accessible?
Yes, our facility is fully wheelchair accessible. We are an ADA-compliant establishment, ensuring complete accessibility throughout the entire space for all guests.
Sensory Notice
Terra Play Center is a vibrant and active environment, and during busy times, noise levels may be elevated due to the natural sounds of children playing. While we aim to foster a welcoming space for all, including children with sensory sensitivities, it is not always possible to fully control the volume of the space.
We understand that some children may become overstimulated by these sounds. To support our families, we have a limited number of noise-reducing earmuffs available on-site. However, we strongly encourage parents and caregivers to bring their own sensory supports, such as noise-canceling headphones, to best meet their child’s individual needs.
Thank you for helping us create an inclusive and supportive play environment for all children.
