Privacy Policy
Effective Date: 03/27/2025; Last Updated 10/16/2025
Terra Play Center LLC, a Florida limited liability company (hereinafter the “Company”)
Address: 9725 Selten Way, Suite A, Orlando, FL 32827
Website: terraplaycenter.com (hereinafter the “Website”)
Email: operations@terraplaycenter.com
The Company is committed to protecting your privacy. This Privacy Policy (the “Policy”) applies to all visitors, employees, agents, contractors, directors, officers, and assigns that interact with the Company, Company’s Website, and Company’s communications including but not limited to e-mail correspondence, phone calls, video calls, text messages, and voicemails (collectively “Services”) including minor children whose consent is deemed automatically given by a legal parent or guardian, and explains how we collect, use, and safeguard your personal information when you register for or use the Services, engage with the Company’s staff, or visit the Company’s facility. By using the Services, you acknowledge, understand, and agree to the terms and conditions as outlined herein. This Policy describes the Company’s privacy practices concerning information collected from the Services. This Policy describes what information is collected, and how that information is used. Because this Policy applies only to the Services, you are advised to consult the privacy policy of any other communications you receive from a third party, including but not limited to e-mail correspondence, phone calls, video calls, text messages, and voicemails, and any websites you visit or access through the Company’s Services
Information The Company Collects
The Company may collect and store personal information which you provide, and which is collected through your interaction with the Services, including but not limited to, personally identifiable information, demographic information, telephone number, email address, age, gender, preferences, interests, work address, email address, home address, IP address, computer hardware, software, browser type, domain names, access dates and times, and referring websites. The Company may use technologies and analytics tools that automatically collect, store, and send “cookies” or other anonymous identifiers to your device, such as pages visited, links clicked on, open rate of email communications and text messages, time spent on webpages, and other information. The Company may use and store this information to provide its Services, improve its Services, maintain the Services, operate the Company, gather, and analyze general data collected. The Company may contract with third-party providers to better understand the Services including interactions, and has no control, authority, or direction over how such third parties use, collect, or store your data.
In addition to the foregoing, you acknowledge, understand, and agree your personal data is shared by you when you:
– Sign up for Services, a membership, and/or newsletter
– Register for classes, parties, or events
– Participate in a survey, respond to a questionnaire, provide us with feedback, participate in promotions, leave a review, engage in social media, or use other features of the Services
– Make purchases or submit inquiries
When interacting with the Company for Services for a child, information collected may include, but is not limited to, your name, contact information, your child’s name and birthdate, emergency contacts, and payment details such as but not limited to your bank account or credit card information. Please note that your financial information is collected through a third-party
payment processing company. Use and storage of that information is governed by the third party payment processor’s applicable privacy policy. For identification purposes, the Company may collect a photo of your child as part of the membership profile.
How The Company Uses Your Information
The Company may use your personal information to:
– Create and manage your membership or registration with the Company
– Process payments and send confirmations or updates
– Respond to customer Service requests, inquiries, or send you notices, updates, security alerts, or support and administrative messages
– Improve the Company’s programs, Services, and experience
– Send you relevant updates, promotions, or information (you may opt out at any time)
– Send you the Company’s newsletter or other information or marketing about the Services the Company thinks may be of interest to you
– To monitor and analyze trends, usage, and activities in connection with the Services and to improve the Services
– To detect, investigate, and prevent fraudulent transactions and other illegal activities, protect the Company’s rights and the rights of third parties, and protect the Company’s customers
– To execute the Company’s obligations arising from any contract entered into by and between you and the Company, including billing and collections
Sharing of Information
The Company does not sell or rent your personal information. The Company may share information with trusted third-party service providers such as vendors, consultants, and other third party service providers who process your individual data and personal information on behalf of the service they provide to the Company, and who assist the Company with operations such as, but not limited to, website hosting, email communications, or payment processing. These providers are required to keep your data secure and confidential, but we make no representation, warranty, or guarantee about their data security or protection measures. You acknowledge and accept this risk by accessing and interacting with the Services and Company. Your data may also be shared in connection with a merger or reorganization, sale, or financial transaction involving the Company. The Company may be legally compelled to disclose your personal information without your consent to comply with a governmental, court, or legal order.
Children’s Privacy
The Company is a family-focused organization committed to protecting the privacy of children and families. The Company does not knowingly collect personal information from children under the age of 13 without the verifiable consent of a parent or legal guardian.
Photographs of children are collected solely for internal use, such as identification and membership verification, and the Company takes measures to secure the data it collects.
With prior consent, the Company may capture and use photographs or video recordings of children and their accompanying caregivers during activities at the Company for marketing, promotional, or social media purposes. Consent for photo and media use is obtained through the Company’s waiver process and is required for all individuals who enter the Company’s facility.
Parents or legal guardians may withdraw consent for media use at any time by submitting a written request to: operations@terraplaycenter.com.
Text Messages and Phone Calls
The Company complies with Florida regulations and will not send unsolicited sales calls or texts via an automated system without your prior express written consent, which may include checking a box or responding affirmatively that you have read, understand, and agree to this Privacy Policy. You understand, acknowledge, and agree that by providing your phone number, you authorize the Company to send you promotional text messages via an automated system (e.g. autodialer or prerecorded messages). You further acknowledge that message and data rates may apply. You further agree that consent is not required as a condition of purchase of Company’s products. You may reply “STOP” at any time to opt out, as further described in the “Marketing Choices” section contained herein.
Cookies and Google Analytics
The Website and Services may utilize Google Analytics, a service provided by Google, Inc. (“Google”) to analyze web traffic. Google employs “cookies,” which are small text files stored on your device, to help gather data for analysis. Additionally, cookies may be stored in your browser to improve your experience while using the Website. These cookies do not contain or compromise your personal information. By accessing and using this Website, you agree to the collection and processing of data by Google, the Firm, and third parties as outlined in this Policy.
External Links
The Services may include links to third-party websites for your convenience. The presence of these links does not constitute an endorsement by the Company. The Company is not responsible for the content or privacy practices of any external sites. Your use of any linked website is at your own discretion and risk. It is recommended that you review the privacy policies of any website you visit after leaving the Services.
Data Security
The Company uses reasonable physical, electronic, and administrative measures to protect your information. All payment processing is handled through PCI-compliant third-party services.
Storage of Data
The Company keeps personal information only as long as needed to fulfill the purpose for which it was collected. When determining the appropriate retention period, the Company considers the type and sensitivity of the information, potential risks of unauthorized access or disclosure, the reason it was obtained, and applicable legal retention or destruction requirements. The Company may retain certain records longer when necessary to comply with law, preserve evidence, assert or defend legal claims, or protect our legitimate business interests.
Marketing Choices
By enrolling in any giveaway, promotion, or email subscription, you authorize the Company to use your contact details to provide updates about products, Services, and offers that the Company believes may interest you. The Company may send promotional or informational content if you have requested details from the Company, made a purchase, or supplied your information while participating in a contest, event, or marketing program. You may withdraw your consent to receive promotional communications at any time by clicking the unsubscribe link in the Company’s emails, responding “STOP” to the Company’s text messages, or by reaching out to the Company directly. If you respond “STOP” or unsubscribe, please note the Company has up to fifteen days to stop including you in email or text marketing communications, but may still contact you using email and text for other purposes. Even if you choose to stop receiving marketing content, the Company may still contact you for non-promotional reasons, such as confirming an order, providing account updates, or sending legally required notices. Your personal information will not be disclosed or sold to any outside party for their own marketing activities unless you have expressly agreed to such sharing in advance, in accordance with Florida and federal privacy regulations.
Your Rights and Choices
You have the right to:
– Access or update your personal information
– Opt out of Services
– Request deletion of your information, unless the Company is required to retain it for legal or
operational reasons
To make a request, contact: operations@terraplaycenter.com.
Changes to This Policy
The Company may update this Privacy Policy from time to time. Any changes will be reflected in the Company’s Privacy Policy with an updated effective date. Continued use of the Company’s Services indicates your acceptance of those changes.
Contact the Company
If you have any questions or concerns about this Privacy Policy or how the Company manages your data, please contact the Company.